Your information should be collected carefully.

How this policy applies

Legal Care Australia is committed to the open and transparent management of personal information under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy covers our website, our AI Avatar concierge and the WA Property Duty Calculator extension, and should be read together with our Disclaimer and Website Terms of Use.

AI Avatar concierge - what we collect

When you interact with our AI Avatar by voice or text, your interactions are recorded, transcribed, stored and retained. We may collect:

• Text inputs - the messages, questions and selections you type or choose.
• Voice inputs (audio) - where you opt in to voice, the audio captured from your microphone for the session. Voice is off by default and needs microphone consent.
• Transcripts - machine-generated transcripts of voice, and the stored record of text interactions.
• Personal information you volunteer - such as your name, contact details, preferred language, the general nature of your issue and your appointment preferences.
• Technical and metadata - IP address, session identifiers, timestamps (including when the interaction started and finished), device and browser type, approximate location and event logs.

Why we collect it

We use AI Avatar information to:

• answer general enquiries and direct you to relevant resources;
• triage potential matters and, if you wish, refer your enquiry to the right person or team;
• follow up with you, including sending a copy of your interaction transcript to the responsible person in our firm;
• train, test, evaluate and improve the AI Avatar and our services;
• maintain quality-assurance, compliance, audit and record-keeping; and
• protect the security and integrity of our systems.

AI processing, training and disclosure

To operate the AI Avatar, your inputs are processed by third-party providers, which may include Tavus (streaming avatar), ElevenLabs (voice), an approved large-language-model provider, and Vercel (hosting). Your interactions are recorded and retained and may be used to train, develop and improve artificial-intelligence models and our services, and for quality-assurance and compliance. Your inputs may be stored, retained and used by these providers under their own terms, including to improve (and train) their services. We do not warrant that your inputs will be excluded from AI-model training or will not be retained by these providers. You should assume that anything you enter may be recorded, retained, processed and stored (including overseas), used for training and compliance, and disclosed to and held by our service providers. For this reason, please do not enter sensitive, confidential or privileged information.

Storage, security and retention

We take reasonable steps to protect information through restricted, need-to-know access, encryption in transit, access controls, network-security and abuse controls, and secure, redacted logging. Document uploads are disabled in the public AI Avatar. We retain AI Avatar transcripts and associated records for seven (7) years from the interaction, or longer or shorter where required by our legal, professional record-keeping, regulatory or legitimate business obligations. Copies may also be held and retained by our providers (including overseas) under their own practices, and we cannot guarantee deletion from a provider's systems, backups or AI-training datasets. No method of transmission or storage is completely secure.

Overseas disclosure

Some providers and infrastructure process data outside Australia, including in the United States (for example Tavus, ElevenLabs, Vercel and our language-model provider) and other countries where they or their sub-processors operate. By using the AI Avatar you acknowledge and consent that your information may be transferred to, stored and processed overseas, may be retained and used (including for AI-model training and compliance) under foreign laws that differ from Australian privacy law, and that we may be unable to ensure the same level of protection as applies in Australia.

Consent to recording, training and disclosure

By proceeding to interact with the AI Avatar, you consent to the collection, recording, transcription, storage, retention and use of your voice and text inputs - including for training, quality-assurance and compliance - and to their disclosure to and processing by our service providers (including overseas), as described in this policy. Voice is optional and needs separate microphone consent, which you may withdraw at any time by ending the voice session.

No automatic engagement

Visiting the site or sending an enquiry does not create a solicitor-client relationship. The firm must complete conflict checks and agree in writing to act. Do not send detailed confidential information or documents until the firm provides an appropriate secure channel.

Your rights - access, correction and deletion

Subject to the Privacy Act and our legal and professional obligations, you may request access to the personal information we hold about you (including your transcript history), request correction of it, and request deletion of your stored transcript history. Contact our Privacy Officer below; we may verify your identity and will ordinarily respond within 30 days. Access or deletion may be limited where we are required or permitted by law to retain information, and where data has been used to train AI models or held by or disclosed to third-party providers (including overseas) we may be unable to fully delete it from all systems, backups or training datasets - we will take reasonable steps within our control.

WA Property Duty Calculator extension privacy notice

Last updated: 24 July 2026. The WA Property Duty Calculator extension is provided by Legal Care Australia. It does not collect, transmit, sell or share personal information or calculation inputs. Agreement dates, dutiable values, property selections, rate assumptions and calculated estimates are processed locally in the browser and are not stored by the extension. The extension:

• requests no Chrome permissions;
• uses no cookies or browser storage;
• contains no advertising or affiliate tracking;
• uses no analytics;
• does not access browsing history, website content or other tabs; and
• does not require an account.

External links and general information

When you choose an external link, the destination website's own privacy practices apply. Website content, and the calculator's estimates, are general information only and are not legal or financial advice or a RevenueWA assessment.

Contact our Privacy Officer

For privacy questions, or to make an access, correction or deletion request or a complaint, contact the Privacy Officer at Legal Care Australia Pty Ltd (ABN 12 162 902 543), Unit 6, 32 Balgonie Avenue, Girrawheen WA 6064; email info@legalcareaustralia.com.au; telephone (08) 9342 0837. If you are not satisfied with our response you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.