AI enquiry notice
How we use automated tools.
Our AI Avatar and automated tools provide general information and help arrange contact with Legal Care Australia. They do not provide legal advice or create a solicitor-client relationship. Interactions are recorded, transcribed and retained and may be used to train AI and for compliance. Do not send confidential information.
Conflict clearance and written engagement are required before the firm acts.What automated tools do
Automated tools may help take an initial enquiry, note a broad legal category, a safe contact method, a preferred language, an apparent deadline and a short non-confidential summary, and help arrange contact with the firm.
What they do not do
They do not give legal advice, predict outcomes, confirm the firm acts, accept unnecessary sensitive information, invite confidential uploads before a secure channel, or promise deadlines or availability. The office is not open 24 hours; a lawyer responds after conflict clearance and engagement.
Recording, transcription and training
AI Avatar interactions (voice and text) are recorded, transcribed, stored and retained, may be used to train, test and improve AI models and our services, and are reviewed for quality and compliance. Inputs are processed by third-party providers (including Tavus, ElevenLabs, a language-model provider and Vercel), which may process and retain data overseas under their own terms. We do not warrant that inputs are excluded from AI-model training.
Consent and confidentiality
By proceeding to interact with the AI Avatar, you consent to the collection, recording, transcription, storage, retention and use of your inputs - including for training, quality-assurance and compliance - and to their disclosure to and processing by our service providers, including overseas, as set out in our Privacy Policy. Do not enter sensitive, confidential or privileged information; assume anything you enter may be recorded, retained, used for training and held by our providers.